DISCOVER HOW TO

—  Listen to hear

—  Speak to be understood

—  Empower your voice within

Connecting Through Talk – THE INGREDIENTS introduces and practices the four ingredients of the language of compassion framework: Observation, Needs, Feelings and Requests (collectively known as OFNR). 

Compassionate communication is about communicating in the best way to connect with another person, honouring and holding their needs and yours in mutual regard. It’s a judgement-free and blame-free process of communication to assist you in improving the quality of your relationships with family, friends and colleagues.

Upon successful completion of the course, you will receive a Certificate of Completion.

WHEN

Starts ANYTIME. It is up to you.

The course is approximately 5 hours of study time.

You can study anywhere, anytime. 

WHERE

Online via Open Learning, using interactive engagement in a social learning community.

PRE-REQUISITE STUDY

This course follows on from the Free TASTER, Connecting Through Talk 1 - INTRODUCTION. If you haven’t completed this course, sign up here.

COST

AU$30 to enrol

FACILITATOR

Elizabeth Thomson

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Course Outcomes

At the end of this course, you will be able to

• explain and demonstrate the framework of compassionate communication

• express an observation without evaluation

• express needs positively

• express your feelings cleanly in a blame free manner

• express the three kinds of requests: for Action, Clarification and Connection.

• express Observation, Feelings, Needs and Requests (OFNR) with confidence

Composed of the following five modules:

1. What the four ingredients are

Here we revise the contents of Course 1, particularly the framework of compassionate talk.  We then look at an overview of what the four ingredients of Observation, Needs, Feelings and Requests are, understand the difference between reactive and responsive talk, and select scenarios for practicing our emerging skills in compassionate expression in the subsequent modules. 

2. Expressing an Observation

Here we explore the ingredient of Observation.  We begin with an explanation of what it is, consider models which are reactive and responsive, then deconstruct the models to understand the grammatical features of Observation.  You then practice expressing your own Observation using a scenario of your choice from the list in Module 1.   

3. Expressing Needs

Here we explore the ingredient of Needs.  We begin with an explanation of what Needs are, consider models which express needs, then deconstruct the models to understand the grammatical features of Needs.  You then practice expressing your own Needs using the scenario of your choice from the list in Module 1.   

4: Expressing Feelings

Here we explore the ingredient of Feelings.  We begin with an explanation of what Feelings are, consider models which express Feelings in both blame-ful and blame-free ways, then deconstruct the models to understand the grammatical features of Feelings.  You then practice expressing your own Feelings using the scenario of your choice from the list in Module 1.   

5: Expressing Requests

Here we explore the ingredient of Requests.  We begin with an explanation of what Requests are, consider models of the three kinds of Requests: for Connection, Action and Clarification, after which we deconstruct their grammatical features.  You then practice expressing your own Request using the scenario of your choice from the list in Module 1.